Proud partner of USO Guam. USO logo

Proud partner of USO Guam.

Help Center and FAQs

Welcome to our Help Center:

Please review our "How-to-videos" and FAQs below.

Guests: How to book tours activities hotels restaurant reservations & more

Send us a Message:

Contact our team and one of our travel experts will reply as soon as possible.

Give us a call:

Please feel free to call our Customer Support team: 1.671.647.1118

Address: 1082 Pale San Vitores Rd. Ste 347 Tumon Sands Plaza, Tumon, Guam 96913

Mailing Address: 1270 N. Marine Corps Dr. STE 101-884 Tamuning, Guam 96913

General FAQ

Nautech Guam Corporation dba Klick Discover agrees to donate to USO ten percent (10%) of its gross receipts, as filed monthly with the Guam Department of Revenue and Taxation, from all sales made through Klick Discover’s website.

As Klick Discover works to provide special rates and benefits at Guam’s best hotels, restaurants, tours, and more for service members, their families, and the guests of the USO, all will be required to show a valid military ID upon check-in to avail of the special rates and benefits. If guests are not able to provide a valid military ID, then guests will have to pay the general prices/rates set by each participating vendor.

You can view the room and property facilities in your booking confirmation. You can also search for the hotel you have booked on our website and review the hotel details page.

Upon booking, you will receive purchase confirmation/receipt and your order confirmation. If you would like to receive an additional invoice for your stay, please contact the hotel directly. Contact information for each hotel can be found on hotel pages, receipts, and all confirmation emails.

The Cancellation policy for tours, activities, and all bookings is based upon Guam’s local time. The following is a general Cancellation Policy, as certain tours, activities, and vendors will require additional time for preparation or have their respective Cancellation Policies.

For tours, activities, and general bookings:

  • If Cancellation occurs more than 3 days prior and before 12:00 pm noon of scheduled booking, then the Cancellation may be free.
  • If Cancellation is attempted within that same period (3 days prior after 12:00 PM noon), there will be a 100% Cancellation charge.

For hotel bookings:

  • Unless otherwise specified by the specific hotel operator:
    • If Cancellation occurs more than 7 days prior and before 12:00 pm noon of scheduled booking, then the Cancellation may be free.
    • If Cancellation is attempted within that same period (7 day prior after 12:00 PM noon), there will be a 100% Cancellation charge.

***NOTE: This is subject to change depending upon the specific tour or booking. Additionally, any refunds or cancellations will incur a 5% service fee for processing.


Additional information regarding Cancelling or changing a booking:

Cancellation or change by you

Cancellations or changes (with respect to the travel date, destination, place where the trip starts, property or means of transport) to a booking can be made by contacting us.

You do not have an automatic right to cancel or change a booking unless allowed by the relevant Travel Provider under their Rules and Restrictions.

Travel Providers may charge you fees for canceling (in full or part) or changing a booking. Such fees will be set out in the Rules and Restrictions. You agree to pay any charges that you incur. Please be aware that for changes, the price of your new arrangements will be based on the applicable price at the time you ask us to make the change. This price may not be the same as when you originally booked the Travel Services. Prices tend to increase the closer to the departure date that the change is made.

Please read the relevant Rules and Restrictions, so you know which terms apply to your booking. For example:

  • if you book a stay at a property and you do not cancel or change your booking before the relevant cancellation policy period, you may be subject to the cancellation or change charges as shown in the relevant Rules and Restrictions
  • some properties do not permit cancellations of, or changes to, bookings after they are made
  • if you make a Pay Later booking and you do not show up or cancel the booking, the property may impose a no-show or cancellation charge as shown in the relevant Rules and Restrictions and you will be charged the property’s no-show or cancellation charge in the property’s local currency
  • if you do not show up or fail to use some or all of the Travel Services booked, refunds may only be due to you in line with the relevant Rules and Restrictions, and
  • where a cancellation affects more than one person on a booking (for example, two airline tickets booked on a single itinerary, etc.), any applicable cancellation charge will be applied in respect of each person on the canceled booking.

If you want to cancel or change any part of a booking and such cancellation or change is allowed by the relevant Travel Provider, then, in addition to any charges imposed by the Travel Provider, we may also charge you an administration fee. If such an administration fee applies, it will be notified to you before you agree to proceed with the change/cancellation.

Other cancellations or change

We (and the relevant Travel Provider) may cancel your booking if full payment for the booking, or any applicable cancellation/change charge or fee relating to a booking is not received when due.

For a variety of reasons (such as a property is overbooked due to connectivity issues or property is closed due to a hurricane, etc.), it is possible that a booking may be canceled or changed by the Travel Provider or us. If this happens, we will make reasonable efforts to notify you as soon as possible, and offer alternative options/assistance or a refund where possible.


Any refunds will be transferred back to you to the payment method you used to make the original booking. Such refunds will be made by the party that took your original payment. Our fees are not refundable unless this is stated otherwise during the booking process.

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